Event Details

Creating a Culture of Accountability 

Why Does Accountability Matter?

Without accountability, you can’t have high performance.

It’s also true, but less well known, that without accountability you can’t have a positive work environment.  Here’s why:

• When management fails to create a culture of accountability, responsible, hard-working employees get frustrated and disengage.  Why make the effort to work hard when others are not being held accountable to do their work?

• Teamwork and employee engagement disappear in a cloud of frustration and feelings of being treated unfairly, creating a toxic work environment.  Customer service and bottom line results suffer, which increases the pressure on the manager, creating a downward spiral in the work environment, employee performance and results. 

There are a few keys to creating this type of culture which we’ll cover in this session.

The first key is communicating clear expectations.  The more diverse the workforce becomes, the more important to be clear about what behaviors and results are expected.   We’ll discuss proven ways to do this for both managers and employees.

The next key is to incorporate accountability into regular and on-going organizational processes, including especially meetings and performance management.  These day-to-day processes are essential in getting employees comfortable with accountability. 

The third key is consequences.  Good performance and extra effort needs to be recognized and appreciated.  Poor performance needs to be dealt with through an effecting coaching and discipline process.  We’ll discuss effective recognition and explain an effective discipline process that makes coaching and discipline meetings easier on both the manager and the employee.     

About the Presenter Dave Newton 

Dave has over twenty years’ experience in Human Resources, including eleven at the VP level.  Dave is a partner with Hospitality Resources, a company that uses employee surveys and assessments to help organizations improve their culture and performance. 

Prior to his current position, Dave was VPHR at the Venetian Casino Resort in Las Vegas for six years, and led the creation and implementation of all HR policies at that very successful 4,000-employee property.   The Venetian won two first-place awards among large employers for Workplace Excellence during Dave’s time there. 

Prior to that Dave was Corporate Director of HR for Station Casinos in Las Vegas and he held several positions (including VPHR and General Manager) during his eleven years with Accor North America, a division of Accor hotels. 

Dave has an undergraduate degree from Cornell University’s School of Industrial and Labor Relations and an MBA from Pace University in New York City.  He holds the senior human resource certifications SPHR and SHRM-SCP.

Dave has taught on-line classes for UNLV, conducted webinars, and been a presenter on HR topics for a variety of organizations.

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